Find answers to common questions about our services
To activate your OrbitLink SIM card, simply insert it into your device and dial *123#. Follow the on-screen prompts to complete activation. You can also visit any of our retail locations or contact customer service at +965 2222 3333 for assistance.
Our roaming rates vary by country and region. We offer competitive international roaming packages starting from 5 KWD per day for unlimited data in GCC countries. For detailed roaming rates and packages, please visit our website or contact customer service.
You can check your data usage by dialing *100# from your OrbitLink number. Alternatively, download our mobile app for real-time usage tracking, bill management, and account information.
We accept various payment methods including credit/debit cards (Visa, Mastercard, Amex), K-Net, bank transfers, and cash payments at our retail locations. You can also set up automatic payments through our online portal.
Our 5G network is currently available in Kuwait City, Salmiya, Hawally, and Farwaniya, with ongoing expansion to other areas. Check our coverage map on the Networks page or contact customer service to verify 5G availability in your specific location.
You can upgrade your plan anytime through our mobile app, online portal, or by visiting any OrbitLink retail location. Plan upgrades take effect immediately, and you'll only pay the prorated difference for the current billing cycle.
If you lose your phone, immediately contact our customer service at +965 2222 3333 to temporarily suspend your service and prevent unauthorized usage. We can also help you order a replacement SIM card with the same number.
Yes! We offer family plans that allow you to share data across multiple lines with significant savings. Family plans start at 25 KWD per month for 2 lines with shared data. Contact us to learn more about our family plan options.
Number porting is easy! Visit any OrbitLink retail location with your civil ID and current phone number. The porting process typically takes 24-48 hours, and you'll maintain your existing number while enjoying our superior network.
Our customer service team is available 24/7 to assist you. You can reach us by phone at +965 2222 3333, through our mobile app's live chat feature, via email at [email protected], or by visiting any of our retail locations during business hours.